FAQ
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can contact our support team within 30 days of receiving your product.
The item must be unused and in its original condition. Our team will guide you through the return process and help you find the best solution.
What payment methods do you accept?
We accept all major payment methods to make your shopping experience simple and secure.
You can pay using:
- Credit and debit cards (Visa, Mastercard, American Express)
- PayPal
- Other secure payment options available at checkout
All payments are processed through secure and trusted payment systems to protect your information.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact our support team as soon as possible after placing your order.
Once your order has been processed or shipped, we may not be able to make changes or cancellations.
Do you ship internationally?
Yes, we ship our products to customers worldwide. Delivery times may vary depending on your location and shipping method.
Once your order has been shipped, you will receive tracking information so you can follow your package until it arrives.
How long does shipping take?
Shipping times may vary depending on your location. Most orders are delivered within 7–15 business days after processing.
Once your order is shipped, you will receive a tracking number so you can easily follow its delivery progress.
Do you offer free shipping?
Yes, we offer free shipping on all orders. We want to make your shopping experience simple and convenient, with no extra delivery costs at checkout.
Delivery times may vary depending on your location, and you will receive tracking information once your order has been shipped.
Can I track my order?
Yes, you can track your order after it has been shipped. Once your package is on its way, we will send you a tracking number by email.
You can use this tracking number to check your order’s delivery status and follow its journey until it arrives.
How do I find my size?
VisionReset™ features an ergonomic 3D design that comfortably adapts to different face shapes. The soft materials and adjustable fit help provide a comfortable experience for most users.
If you have any questions about the fit or product details, our support team will be happy to help.